Web analytics Tools

AwStats or JAWStats
(J)AWStats available as part of [FPfIS] services.

Based on http://www.awstats.org/ (free ware) ofering very basic features.

Coremetrics
http://www.coremetrics.com/index.php
 * Coremetrics Analytics
 * Coremetrics for Mobile

Piwik
Piwik is a downloadable, open source (GPL licensed) real time web analytics software program.

It provides you with detailed reports on your website visitors: the search engines and keywords they used, the language they speak, your popular pages… and so much more.

Piwik aims to be an open source alternative to Google Analytics, and is already used on more than 150,000 websites.

Piwik is a PHP MySQL software program that you download and install on your own webserver. At the end of the five minute installation process you will be given a JavaScript code. Simply copy and paste this tag on websites you wish to track (or use an existing plugin to do it automatically for you) and access your analytics reports in real time.

http://piwik.org/

SiteCatalyst / Omniture
Adobe SiteCatalyst — Actionable Web Analytics powered by Omniture.

http://www.omniture.com/en/products/online_analytics/sitecatalyst

Webreep
Webreep is a customer feedback tool that organizes customer feedback so you know what is causing dissatisfaction.

Most customers won’t tell you if they are dissatisfied; they simply defect to a competitor. But if you ask a customer what is wrong, they will almost always tell you. The great thing is customers who have their grievances fixed end up more satisfied than if they had no grievance in the first place. Satisfied customers lead to loyalty and more chances they will tell their friends and colleagues about you.

Webreep collects customer feedback in three ways. You can configure which way you want in the settings menu.


 * The first way displays a “Give Feedback” button on your website.
 * The second way is by invitation popup, asking your visitors if they would like to give feedback. This method is useful for when you increase response rates.
 * The third way is by invitation popup when you visitor leaves your website. This method is useful for when you want to understand why your visitors are leaving.

http://www.webreep.com/How-Webreep-Works.aspx

Webtrends
An analytics package for mobile apps, social media and websites.

http://www.webtrends.com/

WA Tools Used in the Commission

 * Europa Analytics - corporate EC solution currently based on the SAS Web Analytics
 * Webtrends - curretly tested for example at the OP
 * JWAStats is the solution used for Europa blogs offered by FPfIS at http://fpfis-toolbox.net1.cec.eu.int/statistics/
 * Piwik - open source solution tested by DG ENV
 * Google Analytics