Customer Relationship Manager - SW

Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

SW used in the EC

 * Sugar
 * MS SharePoint
 * MS Excel

Open source equivalents

 * 1) https://drupal.org/project/redhen
 * 2) https://drupal.org/project/crm_core
 * 3) http://drupal.demo.civicrm.org/
 * 4) http://www.dropcrm.org/